IT Services
24/7 IT Support
A human on the line, day and night. No voicemail, no ticket left hanging.
Outages don’t wait for business hours. Our support centre answers around the clock, with real Quebec-based technicians who solve your problem — often on the first call.
What you get
Guaranteed fast response
Response times backed by a service level agreement (SLA). Your emergency is treated as a priority, not put in a queue.
100% Quebec-based technicians
Support in your language, from people who understand your business reality and your region.
Remote and on-site support
Most problems are solved remotely in minutes. Otherwise, a technician comes to you — our eight branches cover all of Quebec.
Complete history and follow-up
Every request is documented. You always know where your file stands and what was done on your systems.
How it works
A simple, transparent process with no commitment until you approve.
You call, a human answers
Describe your problem to a technician — not to a robot or an automated menu.
Immediate diagnosis and intervention
Secure remote takeover or on-site visit depending on the urgency.
Resolution and prevention
The problem is fixed and documented, with recommendations to keep it from happening again.
Ready to discuss it with an expert?
Call us or request your free quote — an advisor gets back to you quickly, with no obligation and no jargon.
Frequently asked questions
- Do you offer real 24/7 IT support in Quebec?
- Yes. Groupe Miracom support is provided by real Quebec-based technicians, available 24 hours a day, 7 days a week — no automated menu, no offshore call centre.
- What is your guaranteed response time?
- Our service level agreements (SLAs) define contractual response times based on incident criticality — critical emergency, degradation or routine request. These times are measured and reported monthly.
- Can I get both on-site and remote IT support?
- Absolutely. Most incidents are resolved remotely in minutes. For complex cases, a Miracom technician comes to you from one of our 8 branches across Quebec.
Other services in IT Services
Talk to a human
IT with a human face. No voicemail, no automated menu — for an emergency, an audit or simply an IT question.
info@groupemiracom.ca
24/7 Emergency
1 855 339-9543
Branches
8 branches, from Gatineau to Sept-Îles